Avoiding fraud online - 5 things ABG will never ask you to do!

27th February 2019

Online payments, BACS and credit card payments by telephone are today all common ways in which we pay bills and make other online payments. These provide us with convenience and the ability to save time but they have also opened up opportunities for fraudsters. Often fraudsters will pretend to be legitimate parties, accountants, HMRC, insurance companies and other common suppliers) and whether they contact you via phone or email their desired outcome is the same.  To defraud you of your money!   

Here are 5 things that fraudsters might ask you to do, but please be assured, we never will!  

1. Send someone to your home to collect cash or bank cards

After having posed on the telephone as a representative employee and having extracted key security information, criminals may say that they are sending an official courier to your home to collect the corresponding card. ABG will never do this. 

2. Ask you to authorise the transfer of funds to a new bank account

Often criminals will call or email and ask that you make an online transfer of money into a new “safe bank account” after a recent security breach on an old account. ABG will never do this by telephone or email. 

It is sometimes necessary for us to request that payments are made to us using different bank accounts, for instance you may be asked to make a payment to a separately designated client account as part of our Fee Protection Insurance but in this instance, you will be informed in writing via Royal Mail on our official headed paper.  If you are ever in doubt, please telephone our main switchboard on 020 7330 0000 and ask for reassurance before any monies are transferred. 

3. Ask you to carry out a ‘test transaction’ online

Criminals sometimes email ask that a “test” transaction is carried out online, perhaps because of a “technical problem” on their account. We at ABG will never email or telephone you to ask that you carry out a “test transaction” 

4. Send an email with a link to a website that asks you to enter your online banking details

This is the well-known “phishing” scam and ABG will never ask you to enter your bank details online. 

We may as part of our Fee Protection Insurance send you a HTML link which will enable you to pay your annual fee protection premium for the year online. In this instance we will send you to a link to ABG’s own website and this will link to a secure site that supports only credit or debit card payments where you will be asked to process your details.  If you are ever in any doubt, please telephone our main office switchboard on 020 7330 0000.  

At present we can only accept credit or debit card payments in respect of ABG fees over the telephone using a recognised and fully compliant system.  In this respect you will be asked to call our main switchboard on 020 7330 0000 and speak to our Accounts Team. No other member of ABG’s staff are able to process such payments and we will never ask you to call an alternative number.   

5. Ask you to email or text personal or banking information

Even if the email address appears to belong to ABG we will never ask you to send us your banking information by email or text.  If you are ever approached to make a payment or transfer funds by someone pertaining to be representing ABG please contact us immediately on 020 7330 0000 where our team will be happy to investigate and reassure you accordingly. 

If you ever doubt a request for payment received by email, phone or online which appears to be from ABG, please telephone our main switchboard on 020 7330 0000 to verify its validity before taking any action.